Ethany Mobiphone Shipping Policy

How long will it take to get my order?

  • We typically process orders within the same day. During busy periods, there might be a slight delay.
  • Delivery estimates:
    • Nairobi and surrounding areas: Same day delivery!
    • Outside Nairobi: 2-3 days, or we will connect you with the nearest Ethany agent around your area.
  • We deliver to specific locations within Kenya, not P.O. boxes. Examples include apartments, houses, gas stations, and restaurants.

How will I know when my order ships?

  • You’ll receive an order confirmation email right away and another email with tracking information once your order ships.

What about customs fees and taxes?

  • Ethany Mobiphone is not responsible for any customs fees or taxes applied to your order. You’ll be responsible for any charges that occur during or after shipping.

What happens if my order is damaged?

  • While rare, if your order arrives damaged, please contact us immediately.

We hope this clarifies our shipping process!